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Customer Service

 

Ordering

Minimum orders are not required, unless it is a wholesale order.
For wholesale orders, contact Lawry: 541-549-6061 or lawry(at)stitchinpost.com

We accept Visa and Master Card, Stitchin’ Post & Twigs Gift Certificates, personal checks, and money orders. (The total for personal checks and money orders should be verified with the shop by phone or email before sending actual payment.) Returned checks will be charged a fee of $25. 

Your order will be processed through our secure online shopping cart. If you prefer not to send payment information via the internet, you may print a copy of the order from the website and mail it to the address below.  (Phone orders are also welcome: 541-549-6061)

Stitchin Post 
Attn: Shipping
PO Box 280
Sisters, OR 97759

If you place an order online and wish to pay with a check, we will hold the order for 14 days.
If the check doesn’t arrive within that time period, the merchandise will be returned to stock.

If there is an item you can’t find after searching our website, please e-mail stitchin@stitchinpost.com
or call us about your request. In the event that it is an item that we don’t normally carry, we will make every effort to find and order it for you. (Please remember, special orders are not returnable.)


Privacy & Security

Customer Confidentiality is important to us.
No personal information or mailing lists will ever be provided or sold to a third party.

Returns & Replacements

We will gladly credit or exchange your unopened/unused merchandise, with the receipt, within 30 days of the purchase. Store Credit only.
 (Sorry, this does not apply to cut fabric, books, or patterns.) Please Note: There is a 25% restocking fee on all returned kits.

Please call or email the store to get a Return Authorization Number before any item is returned. 

Shipping

Most orders will be shipped within 72 hours. If any items are out of stock, we will ship a partial order. The balance of your order will be shipped when it is back in stock. If the merchandise has a long lead time you will be contacted.

Orders will be shipped the least expensive way: UPS, USPS First Class Mail, or Priority Mail. Shipping charges do not include customs fees to international destinations. 

Sales & Promotions

Unless otherwise stated, all promotional and sale pricing applies only to regularly priced, in-stock, tangible items. 
Classes, clubs, and workshops, as well as all consignment items and shipping fees are excluded. (Some quilt kits or specialty items may also be excluded.)

Updating Account Information

You can update your account information at any time by going to our home page and clicking on the small "person" icon at the top right between the Search and Shopping Bag icons.